Communications Operator

Communications Operator

University of Missouri-Kansas City (UMKC) Police Department

The UMKC Police Department is accepting applications for the position of Police Dispatcher / Safety Communications Officer. This person will receive incoming calls to the Police Department, routing and logging them as appropriate; arranging for dispatch of officers to scene of complaint; gathering and managing incident-related data. 

Our mission is to foster a safe and orderly learning environment by protecting life, property and the rights and dignity of all individuals in accordance with the principles of the Missouri and United States Constitutions.

• Answer multi-line and emergency phones.  Act as an after-hours emergency switchboard.
• Gather information for emergency and non-emergency complaints and prioritize all calls according to importance.  Relay information as appropriate.
• Greet walk-in customers; serve as receptionist. 
• Using computer, maintain duty log of all police, security guards and cadets.
• Using specialized software (computer aided dispatch and MULES), enter and retrieve criminal action information.
• Maintain call lists for routing of calls. Maintain daily logs. 
• Generate daily incident report forms and Clery reports; post to website.  Prepare and distribute records/reports as designated to campus, courts and others as specified.  Provide reports to the public and collect appropriate fees for reports and fingerprints.  Prepare administrative reports and records. 
• Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
• Monitor alarm systems for University buildings and security cameras. 
• Make callouts and fill out work orders. 
• Merge departmental records from field reporting systems.  Enter police reports (incidents, accidents, bookings, dispositions, follow-ups, etc).  Proofread reports.  File and store reports and records. 
• Record traffic stop profile information. 
• May conduct field training for new communications operators.
• Other duties as assigned.

• High school diploma or equivalent
• At least 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary

• At least 3 years of general office experience
• Previous experience with dispatch, communications, public safety, and/or experience wokring in a law enforcement environment

• 40 hours per week (1.0 FTE), benefit-eligible from date of hire, staff position.

• Up to $17.00 hour, commensurate with experience, education, and internal equity.
• Position is eligible for $0.70 shift differential for applicable shifts (see HR-204 Shift Differential)
• Position is eligible for a $1,500 hiring incentive (see HR-104 Hiring Incentives for Faculty and Staff)

Varies; evenings, nights, weekends, and holidays are required.

https://info.umkc.edu/hr/careers/staff-positions/