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Communications Operator

Institution name: University of Missouri-Kansas City

Title: Communications Operator

Job location: MO

Job category: Officer positions


Posting date: 2023-04-10 00:00:00

End date: 2023-12-31 00:00:00

Communications Operator

University of Missouri-Kansas City (UMKC) Police Department

The UMKC Police Department is accepting applications for the position of Police Dispatcher / Safety Communications Officer. This person will receive incoming calls to the Police Department, routing and logging them as appropriate; arranging for dispatch of officers to scene of complaint; gathering and managing incident-related data. 


Our mission is to foster a safe and orderly learning environment by protecting life, property and the rights and dignity of all individuals in accordance with the principles of the Missouri and United States Constitutions.

  • Answer multi-line and emergency phones.  Act as an after-hours emergency switchboard.
  • Gather information for emergency and non-emergency complaints and prioritize all calls according to importance.  Relay information as appropriate.
  • Greet walk-in customers; serve as receptionist. 
  • Using computer, maintain duty log of all police, security guards and cadets.
  • Using specialized software (computer aided dispatch and MULES), enter and retrieve criminal action information.
  • Maintain call lists for routing of calls. Maintain daily logs. 
  • Generate daily incident report forms and Clery reports; post to website.  Prepare and distribute records/reports as designated to campus, courts and others as specified.  Provide reports to the public and collect appropriate fees for reports and fingerprints.  Prepare administrative reports and records. 
  • Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
  • Monitor alarm systems for University buildings and security cameras. 
  • Make callouts and fill out work orders. 
  • Merge departmental records from field reporting systems.  Enter police reports (incidents, accidents, bookings, dispositions, follow-ups, etc).  Proofread reports.  File and store reports and records. 
  • Record traffic stop profile information. 
  • May conduct field training for new communications operators.
  • Other duties as assigned.

Minimum Qualifications

  • High school diploma or equivalent
  • At least 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications

  • At least 3 years of general office experience
  • Previous experience with dispatch, communications, public safety, and/or experience wokring in a law enforcement environment

Full Time/Part Time

  • 40 hours per week (1.0 FTE), benefit-eligible from date of hire, staff position.


  • Up to $17.00 hour, commensurate with experience, education, and internal equity.
  • Position is eligible for $0.70 shift differential for applicable shifts (see HR-204 Shift Differential)
  • Position is eligible for a $1,500 hiring incentive (see HR-104 Hiring Incentives for Faculty and Staff)


Varies; evenings, nights, weekends, and holidays are required.

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