Conflict Mgmt. Four-Day Instructor Certification-St. Thomas Aquinas

CONFLICT MANAGEMENT FOR CONFLICT PROFESSIONALS FOUR-DAY INSTRUCTOR CERTIFICATION POINT-OF -IMPACT NON-ESCALATION, DE-ESCALATION AND CRISIS INTERVENTION TACTICS FOR CONFLICT PROFESSIONALS

In partnership with St. Thomas Aquinas College

Instructor: Dave Young, Director of ARMA Training, co-founder of Vistelar

St. Thomas Aquinas College, Romano Student Center, 125 Route 340, Sparkill, NY 10976

Monday, December 17, 2018, to Thursday, December 20, 2018

Regular Registration - $1997, Early Bird Registration - $1697

Pay Now (Credit Card Only) - $997, IACLEA Member Price - $997

Register here

This four-day course certifies participants as instructors so, upon successful completion of the program, they can teach this course within their organizations.

You will gain the knowledge, skills, and abilities to interact with anyone--in person, by phone, or in writing, and to:

• Not cause conflict or unnecessarily escalate situations
• Confidently and professionally deal with verbal abuse
• Engage in difficult conversations and mediate positive outcomes
• Effectively de-escalate conflict
• Persuade others to cooperate
• Stay safe in crisis situations
• Know what to do when word-based tactics fail
• End an interaction in a better place than where it started
• Look good on camera no matter where an interaction ends up. 

When broadly taught within an organization, results include:

• Higher levels of customer* satisfaction -*citizens, clients, patients, students, the public, etc.
• Improved team performance, morale, and safety
• Reduced complaints, liabilities, and injuries
• Protected reputation, culture, and agency continuity
• Reduced harm from emotional or physical violence
• Decreased stress levels, lateral violence, and bullying
• Less compassion fatigue, absenteeism, and turnover

Contact Vistelar (877-690-8230; info@vistelar.com)

Contact: James Nawoichyk (845-398-4043; jnawoich@stac.edu)