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DPSS Technology Systems Program Manager, University of Michigan

Institution name: University of Michigan

Title: DPSS Technology Systems Program Manager

Job location: MI

Job category: Command/Supervisory Staff positions


Posting date: 2022-01-05 08:08:00

End date: 2022-01-20 00:00:00

DPSS Technology Systems Program Manager, University of Michigan

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.


Candidates who are selected to advance in the process will be contacted through email by Spark Hire (video interview vendor) and are required to submit a video presentation answering pre-screening questions, at no cost to the applicant.


Reporting to the Director of DPSS Technology Management, the program manager will manage public safety related technology projects and programs across the DPSS enterprise, inclusive of police, security, dispatch and emergency management and administrative systems (e.g. radio systems, mobile data devices, emergency alert systems, etc.) The program manager will serve as program/project liaison across DPSS departments and will ensure continuity of communications with university partners, vendors and other internal and external stakeholders, related to new and ongoing projects, and current systems functionality.

The program manager is responsible for technology project planning from inception through deliverables, including related tracking, facilitation of project meetings, creation of progress reports, and other duties as determined by the Director.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care — that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this outstanding institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Benefits offered at Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future including:

  • Generous time off including parental leave
  • A retirement plan that provides two-for-one matching contributions with immediate vesting
  • Many choices for comprehensive health insurance including "Other Qualified Adult" coverage
  • Life insurance
  • Long-term disability coverage
  • Flexible spending accounts for healthcare and dependent care expenses
  • Tuition Support Program

Responsibilities include but are not limited to:

  • Managing assigned projects and programs, including the development and evaluation of system requirements; researches and develops information technology system solutions. Oversees projects from development to coordination of installation, testing, and training and long term system sustainability. Programs and systems may include but are not limited to:
    • Mobile Devices
    • Panic Alarms
    • Emergency Alert Systems
    • Computer Aided Dispatch (CAD)
    • State Records Management System (SRMS)
    • Alarm interfaces
  • University radio system and Michigan Public Safety Communications System (MPSCS)
  • Developing project budgets, and metrics to ensure the technical programs meet stated objectives.
  • Writing requests for information (RFI's) and requests for proposals (RFP's). Reviews bids to ensure that vendors meet minimum requirements, provides an analysis of software systems and leads the software selection process; monitors project performance, prepares and presents project progress reports for department management.
  • Performing cost benefit and technical analysis in conjunction with ITS, DPSS leadership and University Procurement.
  • Serve as a liaison to DPSS partners such as Facilities and Operations (F&O) Information Technology Services (ITS), and Health Information Technology and Services (HITS).
  • Serve as a technical liaison across the division to coordinate equipment repair, replacement, and programming, including troubleshooting network and system problems.=
  • Track estimated useful life and replacement cycle of components related to assigned technical programs and maintain technical asset inventory.
  • Must be able and willing to respond to phone calls or in person during business or non-traditional hours, or for emergencies to troubleshoot, assess, triage and prioritize systems repair needs.
  • Other duties as assigned.

A qualified candidate will possess the following:

  • A Bachelor's degree in a related field or equivalent combination of education, training and experience
  • More than 1 year of related experience managing technical programs or projects in fields listed above
  • Ability to work in a fast paced environment where requirements and procedures continuously evolve
  • Proficient in Microsoft Office and Google applications
  • Excellent verbal and written communication skills, and ability to communicate with individuals at all levels of the organization
  • Strong organizational skills with ability to multitask and prioritize
  • Exceptional attention to detail and understanding of technical compliance requirements in a law enforcement environment

*Successful candidates must successfully pass a thorough background investigation and drug screen.

The following qualifications are strongly preferred:

  • A bachelor’s degree in Computer Science Information Systems, or related technology
  • Project Management Institute (PMI) or equivalent certification in project or program management
  • Knowledge of radio communications systems, including programming and testing
  • Experience monitoring application usage
  • Familiarity with data networking concepts and equipment configurations
  • Experience in information security principles, practices, systems software, database software, and storage technology
  • Familiarity with law enforcement or public safety in a higher education environment
  • Knowledge of law enforcement related regulatory requirements and data security standards
  • Knowledge of HIPAA and FERPA privacy requirements

OVW Campus Program Training

IACLEA in partnership with the East Central University’s Safety Training and Technical Assistance for Administrators, Boards, and Law Enforcement (STTAABLE) presents the Office on Violence Against Women’s Campus Program Training. These workshops are currently open and are free for all.